Get in Touch With Us
This page tells you how to reach the editorial team behind Non Gamstop Casinos, what we can help with and what we cannot. We research and write about casino slots not on GamStop for UK readers: bonus terms, wagering requirements, payment options, withdrawal rules and the licensing behind each site. We are a comparison publisher, not a casino, so we have no access to your account, your balance or your bonus.
The quickest way to get a useful answer is to tell us the site you are asking about, the exact wording of the term that is confusing you, and the date you saw it. Casino terms change without notice, and our findings carry a fact-check date — the current review pass on our listings is dated 26 September 2026.
Email us and what to include
Write to the editorial inbox at [email protected]. Messages are read by a person, and we aim to reply within two working days. Include:
- The casino name — only ones we actually cover, such as Betmica, Kikibet or Betninja. We cannot comment on operators we have not researched.
- The exact term or figure — a wagering multiple, a maximum bonus bet, a cashout cap, a withdrawal limit. Copy and paste it if you can.
- What you were told — the reply you received from the casino's own support team, if you have contacted them already.
- Dates — when you registered, deposited or requested a withdrawal. Timing decides most disputes.
Do not send us passwords, full card numbers or copies of identity documents. We never need them, and no legitimate publisher or casino support agent will ask for them by email.
Commercial disclosure
Some links on this site are commercial. If you open an account through them, Non Gamstop Casinos may earn a commission, at no extra cost to you. Commission does not buy a position in our rankings and does not change what we write about an operator's drawbacks. If you think a review reads more favourably than the evidence supports, say so in your message and we will look again.
Questions we can answer about the casinos we list
Most reader emails fall into a handful of subjects. Below is how we handle the three most common, using the operators we currently rank highest. Ratings shown are our editorial scores, not customer review scores, and every offer below carries wagering requirements and conditions set by the operator — read the full terms on the casino's own site before you deposit.
Betmica — bonus size versus what it costs to clear
Betmica sits at the top of our list (editorial rating 10.0) because its slots range and bonus structure are the most documented of the sites we reviewed, with clear GBP pricing rather than euro-only accounts. Its headline offer is a welcome package of 570% up to £5,700 plus 270 free spins, released across the first deposits rather than all at once, and subject to wagering, maximum bonus bet caps and expiry dates set out in its terms.
The limitation worth emailing us about: a percentage that large is only reachable at deposit sizes most readers will never use, and the wagering attached to a four-figure bonus can run far beyond what a casual slots session will turn over before the bonus expires. If you want us to walk through the arithmetic on a specific deposit amount, send the figure and we will show the turnover it implies.
Kikibet — free spins and the small print behind them
Kikibet (9.9) earns its place for the spin allocation attached to its welcome deal: 350% up to £5,555 and 300 free spins. Free spins are usually restricted to named slots, often carry a fixed low spin value, and winnings from them are frequently subject to their own wagering and a cashout cap.
Its drawback is the one we get asked about most: spins delivered in daily tranches lapse if you do not log in, so a large advertised spin count is not the same as a spin count you will actually receive. Ask us which mechanics apply if the terms are unclear.
Betninja — simpler terms, smaller ceiling
Betninja (9.8) is on the list as the plainer alternative: £1,000 bonus and 100 free spins for all new players, a structure that is easier to read and easier to finish than the stacked packages above it. New players only, with wagering, qualifying minimum deposit and time limits applying.
The trade-off is range. A smaller headline figure means less to play with if you deposit at the higher end, and its slots library and provider list are narrower than the biggest operators we cover. Readers who value a straightforward bonus over the largest possible number tend to prefer it.
The rest of the list at a glance
| Casino | Headline welcome offer | Editorial rating |
|---|---|---|
| Betmica | 570% up to £5,700 + 270 free spins | 10.0 |
| Kikibet | 350% up to £5,555 + 300 free spins | 9.9 |
| Betninja | £1,000 bonus + 100 free spins | 9.8 |
| WinnerIsland | Up to €1,000 + 100 free spins | 9.8 |
| Zombillion | 250% up to £4,000 + 200 free spins | 9.8 |
| Smash Casino | 600% up to €10,000 slots package | 9.7 |
| Nightluck | €6,400 + 280 free spins + 805% | 9.7 |
| CoinPoker | 150% up to $2,000 | 9.7 |
| Rivo | 1000% up to €10,000 + 25% cashback | 9.7 |
| Daytonaspin | 255% up to £4,500 + 255 free spins | 9.6 |
Offers in euros or dollars — WinnerIsland, Smash Casino, Nightluck, CoinPoker and Rivo among them — mean a currency conversion if you fund the account in pounds. Ask us about that before you deposit rather than after; it is one of the most common sources of "the amount was wrong" emails.
Money questions we get asked most
Using this site costs nothing. Everything after that is between you and the operator, so these are the points to check, and the ones we can help you interpret:
- Minimum deposits — often £10 to £20, and frequently higher to qualify for a welcome bonus than to simply fund the account. Qualifying and minimum are different numbers.
- Debit cards — the standard route for UK players. Credit cards are banned for gambling in Great Britain, and some banks decline gambling transactions to overseas operators regardless of the casino's own acceptance.
- E-wallets and PayPal — availability varies site by site. PayPal is rarely offered by operators outside Great Britain, so verify it on the cashier page rather than assuming it works.
- Bank transfers — usually the slowest option, sometimes the only route for larger withdrawals, and occasionally subject to an intermediary fee.
- Cryptocurrency — common at offshore sites, priced in crypto rather than sterling, and exposed to exchange-rate movement between deposit and cashout.
- Fees and conversion — a casino may charge nothing while your bank or card issuer applies a non-sterling transaction fee on a euro-denominated account.
- Withdrawal timings and limits — advertised processing times are the operator's claim, not a tested result. Weekly and monthly caps matter more than the headline speed if you win a large amount; a capped payout can take months to clear.
Before any first withdrawal, expect KYC identity verification — photo ID, proof of address, sometimes proof that the payment method belongs to you. Larger or unusual amounts can trigger source-of-funds checks. Completing verification early is the single best way to avoid a delayed payout.
Disputes: what we can and cannot do
We cannot release a withdrawal, reverse a confiscated bonus or overturn an account closure. No comparison site can, and anyone claiming otherwise is not being straight with you. What we can do is read the terms with you and tell you whether the operator appears to be applying its own rules.
- Raise it with the casino's own support in writing and keep every reply.
- Escalate through the operator's formal complaints procedure — the timescale is usually stated in its terms.
- If it is unresolved, check whether the licence holder names an alternative dispute resolution body and use it.
- Send us the outcome. Patterns across several readers change how we rate a site, and we publish corrections when the evidence supports them.
Be aware of the structural difference: sites outside the Great Britain regime do not fall under UK Gambling Commission complaint routes, so the protections available to you depend entirely on the overseas licence the operator actually holds.
What we cover beyond slots
Slots are the core of this site — reels, progressive jackpots, RTP figures, volatility and software providers — but most of the operators above run several product lines from one account. Queries we handle regularly include live dealer rooms (blackjack, roulette, baccarat with a streamed dealer, usually contributing little or nothing to wagering), table games in their software-driven form, and sportsbooks running alongside the casino. Sports betting brings its own terms: pre-match and in-play markets, accumulators, bet builders, cash-out, free bets with minimum qualifying odds in decimal form such as 1.80, and esports markets. Where a site runs a shared casino and sportsbook wallet, a casino bonus can restrict betting activity until wagering is finished. If that applies to your account, tell us which bonus you accepted.
Eligibility, licensing and the GamStop point
You must be 18 or over to gamble in the UK. Operators licensed by the UK Gambling Commission to serve Great Britain are required to participate in GAMSTOP, the national self-exclusion scheme. The casinos listed here are licensed offshore — jurisdictions such as Curaçao are common — and are therefore outside that scheme and outside the Commission's consumer protections, dispute routes and advertising rules. Accepting British customers is not the same as being authorised to serve them, and the regulatory picture for Northern Ireland differs from that in Great Britain.
What that means practically: if you have registered with GAMSTOP, its exclusion period is still running, and playing at a site outside the scheme works against a decision you made for a reason. Our advice is to leave it alone until the exclusion has fully expired. For the licensing detail behind each operator, see our guide to trusted non GamStop casinos in the UK.
If you need support rather than a review
Gambling is entertainment with a cost, never a way to make money or fix a financial problem. If your play is causing harm, contact GamCare on the National Gambling Helpline, free on 0808 8020 133, open 24 hours a day. You can also use deposit and loss limits within your account, block gambling transactions through your bank, install blocking software such as Gamban or BetBlocker, or register with GAMSTOP to self-exclude from every GB-licensed operator. If you mention support in a message to us, we will point you to these resources and will not respond with casino recommendations.
Corrections, feedback and working with us
If a figure on this site is wrong or out of date, tell us and we will check it against the operator's current terms and update or remove it. We distinguish between what we have verified, what is the casino's own advertising and what remains unresolved, and we date time-sensitive findings so you can judge how fresh they are. Editorial enquiries from operators and affiliates are welcome at the same address, but they go to the same inbox as reader corrections and receive no special treatment in our rankings. Whatever your reason for writing, a short, specific message gets a better answer than a general one.